Returns & Exchanges

Due to the perishable nature of our handmade brittle, we do not accept returns; however, if your order arrives damaged or incorrect, we are committed to making it right.

Return Process

• 1.
  Contact Support

  Email our customer care team within 48 hours of delivery with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Include clear photographs of the damaged packaging or the incorrect brittle variety received to help us process your claim.

• 3.
  Verification

  Our team will review your photos and order details to approve a replacement or store credit within 2 business days.

• 4.
  Resolution

  Once approved, we will ship out a fresh batch of Nina Brittle at no additional cost to you or issue a full refund to your original payment method.